Service Agreement.

STR PLUMBING SERVICES, LLC
Service Agreement
Washington State

This Service Agreement ("Agreement") is entered into as of the Effective Date by and between:

Service Provider: STR Plumbing Services, LLC, a Washington limited liability company. Owner: Steve Bryson, Licensed Plumber. Phone: (425) 330-0066. Email: [email protected]. Lic. #STRPLPS742JC · UBI #606108386.

Client: The customer named in the Square contract that incorporates this Agreement by reference.

Collectively referred to as the "Parties."

Scope of Services.

The specific plumbing services to be performed under this Agreement (the "Services") will be described in Provider's estimate, work order, or invoice for each engagement. This Agreement governs the general terms applicable to all such Services.

Statutory disclosures & right to cancel.

2.1 Notice to Customer (RCW 18.27.114).

Required by Washington law. By signing this Agreement, Client acknowledges receipt of the following notice prior to signing:

1. Provider is registered with the State of Washington as a plumbing contractor. Registration No. STRPLPS742JC · UBI 606108386.
2. Provider has posted with the State of Washington a bond or deposit in the amount required by RCW 18.27.040 for satisfaction of claims for breach of contract or for negligent or improper work.
3. THIS BOND OR DEPOSIT MAY NOT BE SUFFICIENT TO COVER A CLAIM ARISING FROM THE WORK DONE UNDER THIS CONTRACT. The bond is not for Client's exclusive use; it covers all of Provider's customers, suppliers, subcontractors, and taxing authorities.
4. FOR GREATER PROTECTION, Client may withhold a contractually defined percentage of payment as retainage to help ensure project completion.
5. YOUR PROPERTY MAY BE LIENED. If a supplier, subcontractor, or employee of Provider is not paid, the property may be liened to force payment, and Client could pay twice for the same work. Client may request original lien-release documents from each supplier and subcontractor on the project.
6. For more information, contact the Washington Department of Labor & Industries, Contractors Section, 1-800-647-0982 / www.lni.wa.gov.

2.2 Three-Day Right to Cancel.

If this Agreement is signed by Client at Client's residence and the contract amount exceeds $25, Client has the right to cancel this transaction without penalty or obligation within three (3) business days from the date of signing, in accordance with the federal Cooling-Off Rule (16 C.F.R. Part 429) and Washington's Buyer's Right to Cancel statute (RCW 19.250). The "Notice of Cancellation" form is attached as Exhibit A; if applicable, Provider has furnished Client with two copies, one to retain and one to return, both completed with the date of transaction and cancellation deadline.

Whether the 3-Day Right to Cancel applies to your specific transaction depends on where you sign. If you sign in person at your residence, the right applies and Provider will furnish you with two copies of the Notice of Cancellation form (Exhibit A) at the time of signing. If you sign at another location (Provider's office, a commercial premises, or via electronic signature without an in-person residential meeting), the right does not apply.

2.3 Construction Lien Disclosure (RCW 60.04).

Persons or firms furnishing labor, services, or materials for the improvement of real property may have a right under Chapter 60.04 RCW to file a lien against the improved property if not paid by Provider. To minimize this risk, Client may request from Provider lien releases or waivers from Provider's subcontractors and material suppliers prior to making final payment.

Permits & code compliance.

3.1 Permits.

Provider shall pull all permits required by applicable Washington State plumbing code and the local jurisdiction in which the work is performed. Permit fees shall be billed to Client at cost and shall appear as a separate line item on the invoice.

3.2 Inspections.

Where inspections are required, Client shall provide reasonable access to the work site for the inspector and shall not cover, conceal, or modify any work prior to inspection sign-off.

3.3 Re-Inspection.

If a required inspection fails because of defective workmanship by Provider, Provider shall bear the cost of any re-inspection fee and any rework necessary to obtain inspection sign-off, at no additional charge to Client. Re-inspection fees attributable to causes outside Provider's control (including Client-supplied materials, Client-directed deviations, or pre-existing conditions Client elected not to remediate) shall be billed to Client at cost.

3.4 Code Compliance.

All work performed under this Agreement shall comply with the Uniform Plumbing Code (UPC) as adopted by the State of Washington and any applicable local amendments, in effect on the date the work is performed. Provider does not warrant the code-compliance of any pre-existing plumbing not modified under this Agreement.

3.5 Pre-Existing Conditions.

Client acknowledges that older buildings may contain plumbing that is no longer code-compliant. Provider may, at its discretion, decline to connect new work to non-compliant existing systems until such systems are brought up to code, with any additional work to be authorized by a Change Order under § 09.

Client responsibilities.

Client agrees to the following obligations, which are conditions of Provider's performance:

4.1 Authority & Ownership.

Client represents and warrants that Client either owns the premises where the services will be performed or is duly authorized by the owner to commission the work, to grant Provider access, and to bind the property for the purposes of this Agreement. If Client is not the owner of record, Client agrees to identify the owner upon request and to provide written authorization from the owner before Provider commences work.

4.2 Access.

Client shall ensure that all work areas, fixtures, shut-off valves, mechanical rooms, and crawl spaces necessary for Provider to perform the services are accessible at the agreed-upon date and time, including ensuring doors are unlocked and a point of contact is available.

4.3 Water & Utilities.

Client shall ensure that water service, electricity, and adequate lighting are available at the work site. If main water shut-off is required, Client authorizes Provider to shut off the water supply for the duration necessary to complete the services.

4.4 Hazard Disclosure.

Client shall disclose, in writing or verbally prior to the start of services, any known hazards, including but not limited to: asbestos (in older pipe wrap, joint compound, or floor tile), lead solder or lead pipe, mold, sewage backups, structural damage, aggressive or unrestrained animals, malfunctioning electrical, or any conditions that may pose a risk to Provider's health or safety.

4.5 Pets and Animals.

Client shall secure all animals during scheduled service visits. Provider is not responsible for damage caused by unsecured pets, nor for the accidental escape of any animal.

4.6 Personal Property.

Client shall remove or relocate personal property from the work area prior to the start of services, including items stored under sinks, behind toilets, in vanities, or wherever work will be performed. Client shall identify and communicate the location of any fragile, high-value, or sentimental items prior to the start of services. Failure to do so releases Provider from liability for damage to undisclosed items.

4.7 Drywall, Tile, Flooring & Finishes.

Some plumbing work requires opening walls, ceilings, or floors. Provider's services do not include patching, painting, tile work, or finish carpentry unless expressly agreed in writing. Provider will make reasonable efforts to minimize damage to finishes but cannot guarantee that finishes will be undisturbed.

4.8 Timely Communication.

For multi-day or remodel engagements, Client shall provide timely decisions, fixture selections, and approvals. Delays caused by Client's failure to respond within a reasonable timeframe may extend project timelines without additional cost to Client, but Provider shall not be held responsible for resulting delays.

Compensation & payment.

5.1 Pricing Structure.

Compensation is calculated under one of two structures: (a) Time & Materials, where Provider charges based on actual labor performed and materials supplied at the rates documented in Provider's estimate or work order; or (b) Fixed Price, a single contract price for the Services described in the estimate or work order, exclusive of permit fees, sales tax, and Change Orders authorized under § 09. The structure for each engagement will be specified in Provider's estimate or work order.

5.2 Hours.

Monday through Saturday, 7:00 a.m. to 6:00 p.m. (Pacific Time). The phone is answered 24/7 for emergencies.

5.3 Free Estimates.

Provider provides free, no-obligation estimates for project-based work. Estimates are based on conditions visible at the time of inspection. Concealed or unforeseen conditions discovered during the course of work are addressed under § 09 (Change Orders).

5.4 Materials & Parts.

Materials and parts supplied by Provider will be itemized on the invoice. All materials and parts remain the property of Provider until paid for in full.

5.5 Deposit.

For project-based work or first-time engagements, Provider may require a deposit before work begins (typically 50% of estimated total). The deposit will be itemized in Provider's estimate. The deposit is applied toward the final invoice. If this Agreement is terminated after work has commenced, the deposit shall be retained by Provider only to the extent of Provider's reasonably documented costs incurred and earned profit on completed work through the date of termination; any excess shall be refunded to Client.

5.6 Definitions of Completion.

"Substantial Completion" means the work is sufficiently complete that Client may use the plumbing system for its intended purpose, even if minor punch-list items remain. "Final Completion" means all work, punch-list items, inspections, and clean-up have been completed. The workmanship warranty period in § 16 begins on the date of Final Completion.

5.7 Payment Terms.

Payment is due upon receipt of invoice.

5.8 Payment Methods.

Cash or card. Card payments may be subject to a processing surcharge.

5.9 Late Payment.

Invoices not paid within the agreed term will incur a late fee of $25.00 or 1.5% of the outstanding balance per month, whichever is greater, not to exceed the maximum permitted by applicable law (RCW 19.52).

5.10 Suspension for Non-Payment.

If any invoice remains unpaid more than fifteen (15) days past its due date, Provider may issue a written demand for payment. If the outstanding balance, including any applicable late fees, is not paid in full within five (5) business days after delivery of the written demand, Provider may suspend further services under this Agreement until payment is received. Suspension following the cure period shall not constitute a breach of this Agreement by Provider. Provider shall make reasonable efforts to leave the work site in a safe, water-secure condition before suspending work.

5.11 Sales Tax.

Where required by Washington State law, applicable retail sales tax (in accordance with WAC 458-20-170, construction and installation services) shall be added to invoiced amounts. Sales tax is the responsibility of Client and will be collected by Provider as required by law.

Cancellation.

6.1 Cancellation Window.

Client may cancel or reschedule a scheduled service at no charge with at least 24 hours' notice prior to the scheduled start time. This Section is in addition to, and does not limit, Client's 3-day right to cancel under § 2.2 (when applicable).

6.2 Restocking of Materials.

If Client has paid a deposit or otherwise authorized Provider to special-order materials for the project, and Client subsequently cancels, Client shall be responsible for any non-refundable restocking, return-shipping, or vendor cancellation charges incurred by Provider in returning those materials, up to the amount of any deposit paid. Materials that cannot be returned for credit shall remain available for Client to take possession of upon payment in full.

Scheduling.

This Agreement begins on the Effective Date and applies to each engagement until the described Services are completed or until terminated under § 08. Service dates and times will be mutually agreed upon. Provider answers the phone 24/7 for emergencies; non-emergency scheduling is handled during the hours set forth in § 5.2.

Termination.

8.1

Either Party may terminate this Agreement with 7 days' written notice (email is acceptable) for recurring services, or immediately upon completion for project-based work.

8.2

Either Party may terminate immediately if the other Party materially breaches this Agreement and fails to cure such breach within 7 days of written notice.

8.3

Upon termination, Client shall pay Provider for all services rendered, materials supplied or special-ordered, expenses incurred, and any applicable cancellation fees through the date of termination. Any deposit paid shall be retained by Provider only to the extent of Provider's reasonably documented costs incurred and earned profit on completed work through the date of termination; any excess shall be refunded to Client. This Section does not limit any rights of Client under § 2.2 (3-Day Right to Cancel) or applicable consumer-protection law.

Change orders & unforeseen conditions.

9.1 Change Orders.

Any work requested by Client that falls outside the scope described in Provider's estimate or work order shall require a written Change Order (which may be confirmed by email or text message) before work begins. A Change Order shall describe the additional work, any extension to the project timeline, and the additional compensation.

9.2 Concealed & Unforeseen Conditions.

Plumbing work routinely uncovers conditions not visible during the initial estimate, including: corroded pipe, hidden leaks, water damage, mold, rot, undersized supply lines, non-code-compliant prior work, root intrusion, collapsed sewer lines, and asbestos-containing materials. If Provider believes an unforeseen condition warrants additional work or testing, Provider will:

1. stop work in the affected area to the extent reasonably possible without causing further damage;
2. notify Client of the condition;
3. provide Client with an estimate to address the condition; and
4. resume work upon Client's authorization, which may be given verbally, by email, or by text message and shall be confirmed in writing within 24 hours.

9.3

If Client declines to authorize work needed to address an unforeseen condition, Provider may, at its option, complete the work within the original scope to the extent feasible, or terminate this engagement under § 8.3, with Client invoiced for work completed and materials supplied to that point.

9.4 Hazardous Materials.

If Provider reasonably suspects the presence of asbestos, lead, or other regulated hazardous materials, Provider may suspend work in the affected area and require certified abatement or testing in accordance with applicable law (including EPA, OSHA/WISHA, and Washington Department of Health regulations) before resuming. The cost of testing or abatement is not included in this Agreement and shall be addressed under a Change Order or, at Client's election, performed by a separately retained licensed professional.

Safety & right to refuse.

10.1

Provider reserves the right to immediately leave any work site and refuse to perform or continue services, without penalty or breach of this Agreement, if Provider reasonably determines that conditions present a risk to Provider's health, safety, or well-being. Such conditions include: raw sewage exposure, suspected asbestos or lead, mold, structural hazards, gas leaks, exposed or compromised electrical, pest or vermin infestations, aggressive or unrestrained animals, lack of functioning utilities, threatening or hostile behavior, or any conditions not disclosed by Client prior to the start of services.

10.2

If Provider exercises the right to refuse under this Section, Client shall be invoiced for any work completed prior to departure, including travel time. Refunds of deposits shall be governed by § 8.3.

10.3

Provider's exercise of the right to refuse shall not affect any other rights or remedies available to Provider under this Agreement.

Documentation.

Provider may take photographs or video of the work area before, during, and after service delivery for: (a) diagnostic documentation; (b) before-and-after records for Provider's files and liability protection; (c) permit and inspection submittals; and (d) quality assurance. Provider will not share, post, publish, or use any such documentation for external marketing, social media, or advertising purposes without Client's prior written consent.

Independent contractor.

Provider is an independent contractor. Provider maintains full control over the manner and means of performing the services described herein, and is solely responsible for all applicable taxes, insurance, licensing, and business expenses.

Subcontracting.

13.1 Use of Subcontractors.

Provider may engage subcontractors, apprentices, or assistants to perform portions of the services under this Agreement. Provider shall remain fully responsible for the quality, timeliness, and code-compliance of all work performed.

13.2 Subcontractor Qualifications.

Provider represents and warrants that each subcontractor engaged by Provider for work under this Agreement is, at the time work is performed, registered or licensed as required by Washington law and carries the insurance and bonding required for that subcontractor's trade.

13.3 Lien Releases.

Upon Client's written request, Provider shall furnish lien releases or waivers from each subcontractor and material supplier prior to receiving final payment. Client may withhold from final payment any amount sufficient to satisfy unreleased liens or potential lien claims, in accordance with RCW 60.04, until appropriate releases are delivered.

13.4 Confidentiality Flow-Down.

All subcontractors engaged by Provider shall be bound by confidentiality obligations at least as protective as those in § 15.

Liability & indemnification.

14.1 Limitation of Liability.

Subject to § 14.2, Provider's total aggregate liability under this Agreement shall not exceed the greater of (a) the total amount paid by Client to Provider during the twelve (12) months preceding the claim, or (b) the total contract price for the project giving rise to the claim. In no event shall Provider be liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.

14.2 Carve-Outs.

The limitations in § 14.1 do NOT apply to, and nothing in this Agreement shall limit Provider's liability for: (a) personal injury or death caused by Provider's negligence; (b) Provider's fraud, gross negligence, or willful misconduct; (c) violations of the Washington Consumer Protection Act (RCW 19.86); (d) claims covered by Provider's contractor bond or required insurance under RCW 18.27; or (e) any liability that cannot be limited or waived under applicable law.

14.3 Indemnification.

Each Party agrees to indemnify, defend, and hold harmless the other Party from any third-party claims, damages, or expenses (including reasonable attorney's fees) arising from the indemnifying Party's negligence, willful misconduct, or breach of this Agreement.

14.4 Property Damage.

Provider will exercise reasonable care while on Client's premises. Provider's liability for incidental property damage (such as scuffing during equipment movement or minor disturbance of finishes outside disclosed work areas) is limited to the actual reasonable cost of repair or replacement, and shall not apply to undisclosed items in violation of § 4.4 or § 4.6.

14.5 Pre-Existing & Hidden Damage.

Provider is not responsible for damage resulting from pre-existing conditions, including: pipes that fail during shut-off operations due to age or corrosion, leaks behind walls revealed when fixtures are removed, fixtures cracked or seized by prior installation, or sewer line failures occurring beyond the immediate work area. Provider will use reasonable care and standard professional judgment in performing all work.

14.6 Bond & Insurance.

Provider maintains an active contractor bond and general liability insurance as required by RCW 18.27. A current Certificate of Insurance is available upon request.

Confidentiality.

Both Parties agree to maintain the confidentiality of any sensitive information disclosed during the course of this engagement, including security codes, access credentials, alarm codes, gate codes, and any business-sensitive information for commercial Clients. This obligation survives the termination of this Agreement for a period of two (2) years.

Workmanship warranty.

16.1 Workmanship.

Provider warrants its labor and workmanship for a period of thirty (30) days from the date of Final Completion (as defined in § 5.6). During the warranty period, Provider will return to the work site to correct any defects in workmanship at no additional charge for labor.

16.2 Materials.

Materials and parts supplied by Provider are covered solely by the manufacturer's warranty. Provider will assist Client in pursuing manufacturer warranty claims at no additional charge during the workmanship warranty period.

16.3 Client-Supplied Materials.

If Client supplies fixtures, parts, or materials to be installed by Provider, the workmanship warranty applies only to Provider's installation. Provider does not warrant the materials themselves and shall not be responsible for the failure of Client-supplied items.

16.4 Exclusions.

This warranty does not cover: (a) damage caused by misuse, neglect, freezing, or chemical drain cleaners; (b) failure of pre-existing plumbing not modified under this Agreement; (c) damage caused by acts of nature, fire, or third-party action; or (d) modifications, repairs, or alterations performed by anyone other than Provider after the date of Final Completion.

16.5 Statutory Rights Preserved.

The express warranty in this § 16 is in addition to, and does not waive, replace, or limit, any implied warranty of workmanlike construction, any rights Client may have under Washington common law or statute (including without limitation RCW 4.16.310), or any other rights or remedies available to Client under applicable law. Any limitation in this Agreement that is not permitted by law shall apply only to the maximum extent permitted, and the remaining provisions shall remain in effect.

16.6 Warranty Claims.

To make a warranty claim, Client must notify Provider in writing or by phone within the warranty period and provide reasonable access for Provider to inspect and correct the alleged defect.

Dispute resolution.

17.1 Good-Faith Negotiation.

The Parties agree to attempt to resolve any disputes arising under this Agreement through good-faith negotiation within thirty (30) days of written notice of the dispute.

17.2 Mediation.

If negotiation fails, disputes shall be resolved through mediation in Island County, Washington (or another mutually agreed Washington county), with costs shared equally by both Parties, before pursuing any legal action.

17.3 Attorney's Fees.

In any legal action arising out of or related to this Agreement, the prevailing Party shall be entitled to recover its reasonable attorney's fees, court costs, and other collection expenses from the non-prevailing Party.

17.4 Governing Law & Venue.

This Agreement shall be governed by and construed in accordance with the laws of the State of Washington. Any legal action shall be brought exclusively in the state or federal courts located in Island County, Washington.

17.5 Statutory Notices.

The statutory notices and disclosures referenced in § 02 (including the Notice to Customer under RCW 18.27.114, the 3-Day Right to Cancel under RCW 19.250 and 16 C.F.R. Part 429, and the Construction Lien Disclosure under RCW 60.04) are incorporated into and made part of this Agreement. Nothing in this Agreement shall be construed to waive any right Client has under those statutes or other applicable consumer-protection law.

General provisions.

18.1 Entire Agreement.

This Agreement, together with any signed addenda, Change Orders, exhibits, and required statutory notices, constitutes the entire understanding between the Parties and supersedes all prior discussions, negotiations, or agreements.

18.2 Amendments.

Any modifications to this Agreement must be made in writing and signed by both Parties. Change Orders confirmed by email or text message satisfy this requirement.

18.3 Severability.

If any provision of this Agreement is found to be unenforceable, the remaining provisions shall continue in full force and effect, and the unenforceable provision shall be reformed to the minimum extent necessary to make it enforceable.

18.4 Notices.

All notices under this Agreement shall be in writing. Notices to Provider may be sent by email to [email protected] or by text message to (425) 330-0066. Notices to Client may be sent to the email, phone number, or service address provided in the Client information block above. Notice is deemed received on the date of delivery for email or text, or three business days after mailing for U.S. mail.

18.5 Force Majeure.

Neither Party shall be liable for delays or failure to perform due to circumstances beyond their reasonable control, including natural disasters, severe weather, government actions, supply chain disruptions, or public health emergencies. The affected Party shall give written notice to the other Party of the force-majeure event as soon as reasonably practicable. If a force-majeure event continues for more than sixty (60) consecutive days, either Party may terminate this Agreement upon written notice without further liability, subject to payment for work completed and materials supplied through the date of termination.

18.6 No Waiver.

The failure of either Party to enforce any provision of this Agreement shall not constitute a waiver of that Party's right to enforce that provision or any other provision in the future.

18.7 Assignment.

Neither Party may assign this Agreement or any rights hereunder without the prior written consent of the other Party, except that Provider may assign this Agreement to a successor entity in the event of a business restructuring.

18.8 Counterparts; Electronic Signatures.

This Agreement may be executed in counterparts, each of which shall be deemed an original and all of which together shall constitute one agreement. Signatures delivered electronically (including by email, PDF, or electronic signature platforms such as Square Contracts and DocuSign) shall be valid and enforceable to the same extent as original ink signatures, in accordance with the Washington Uniform Electronic Transactions Act (RCW 1.80) and the federal E-SIGN Act.

18.9 Survival.

The following Sections shall survive the termination or expiration of this Agreement: § 11 (Documentation), § 13.3 (Lien Releases), § 14 (Liability & Indemnification), § 15 (Confidentiality), § 16 (Workmanship Warranty, for the warranty period), § 17 (Dispute Resolution), and any other provisions that by their nature are intended to survive.

Signatures.

Exhibit A — Notice of Cancellation.

Required by 16 C.F.R. Part 429 and RCW 19.250 when this Agreement is signed at the buyer's residence. Provider must furnish the buyer with two (2) copies of this form at the time of signing.